We are “to the trade only” which means you would need to have an interior designer or similar trade member initiating our talks and making the purchase.

Lead-times will vary based on the size of the rug, the construction and quantity, and then also if we can ship air freight or by sea.

On average for a basic 8 x 10 rug, it’s 12 – 14 weeks for hand knotted, 8 – 10 weeks for tufted and 8 weeks for woven. Air freight then adds about 7 – 10 business days; sea freight adds around 30 – 35 days.

If a project needs to go through a model review process and the rugs would likely be fully custom, we suggest connecting about 12 months in advance or more. That doesn’t mean we cannot expedite and figure out ways to move things along faster, but the design process and custom samples take time. We don’t like to cut corners, nor would we want to rush your internal and client review process. But keep in mind, we also have tons of running line goods and in stock rugs.

We have a hard time saying no, but we like to limit any custom order to a basic 8 x 10 rug, or 80 sq feet. There are some commercial carpet qualities like printed and Axminster that have larger yardage minimums too.

As much as we really want to make everyone’s dreams come true, we like to talk money early in the process so that we’re not creating more work for you (or us!) later down the road due to re-selections. Let’s have some honest talks about what you like and need, and we will tell you what it costs to get there and provide some VE options to keep in everyone’s back pocket.

Yes, come through! Our new new Manhattan showroom is now open! We are located in the Western Soho area. We are ‘to the trade’ and appointment only. Please schedule a visit.

Samples and custom strike offs are a great way to see and feel the final product. There are always going to be dye lot and slight weave variations, especially with hand made goods, but we never recommend forgoing a sample or custom strike off. When lead-times are crazy tight, we have creative solutions to make production poms and hand samples for approval. Schedule an intro call to receive curated samples.

The heartbreaking reality is that our industry generates millions of pounds of landfill waste. To cut down on the increase in excess and disposable-minded thinking, we ask that any samples are returned. We charge a minimum fee FOR UNRETURNED SAMPLES to encourage a more tailored approach to what you request to borrow.

Roughly we’re looking at about 4 weeks to make a custom strike-off. Prior to that, CAD renderings (if needed) and color pom review will need to be done and approved. That process is usually about a week.

We use the ARS system for almost all our custom options and have an interactive 600-color case on this site to help begin design conversations.

Full POM cases are expensive, and we do not lend them out unless we have a large order in the works that will cover the costs should it go missing. Many design libraries have cases that cross over with the ARS system since it is now widely used by most custom rugs shops.

Reach out to let us know what you work with as there is a good change we can match it. We also remotely match Benjamin Moore paint chips and Pantones. We can also arrange a discounted purchase of a POM case should you want to keep one for eternity.

Yes, a part of our umbrella of services and experience is in creating branded lines for artists, stores and websites. We can work private-label or function as more of a branded partner. Let’s schedule a call to talk about your needs.

We’re serious about maintaining exclusivity with our clients; when we’re working on a custom project with you, we cannot make that rug again for anyone else. In that same regard, we won’t be able to copy a rug made by someone else unless we had their explicit written permission. But, have no fear, custom is our jam, and we’d love to work on something designed just for you.

Yes, at any time we usually have around 1,500 to 2,000 area rugs in our warehouse that range from small batch produced modern rugs to vintage and antiques. We’ve worked on tons of projects where vintage rugs need to be sourced, or a handful of brand-new rugs need to be installed within weeks.

We have warehouses in NYC, New Jersey, Maryland, Chicago and two in Florida. Most orders come into these warehouses, and we ship anywhere in the USA or abroad from there. We offer both commercial and residential installation services too.

When any rug or carpet is custom made-to-order, yarn is dyed on demand for each order, and due to the nature of that process, each time we dye the colors can be just slightly different. This is called dye lot variation. Size variations can also be expected when goods move from a loom or tufting frame through the finishing process as the tension changes and the washing process causes slight density changes. In general, natural size variations can be up to 6” +/- in either direction. Neither dye lot nor size variations are considered imperfections; it’s just a part of the process of making carpet and rugs.

Wool fiber is near and dear to us due to its renewable nature and inherent soil and fire-resistant properties, but we also work with pure silk, mohair, yak, hemp, jute, sisal, linen, abaca, bamboo silk, recycled PET plastic, nylon, leather and sheepskin.

Yes, pretty much. Rug pads not only offer more cushion underfoot and stop rugs from moving around, they also help protect the life of any carpet or rug by reducing the friction to the foundation and backing materials of any goods. Some of our more commercial products can be glued down directly or we can have a pad pre-attached to reduce the need to buy and install a carpet pad.

Our team is growing, and we are always looking for like-minded, level-headed people to join the family. Please get in touch! Email us at info@tailormadetextiles.com